Data deletion

To delete data Wyndlass holds from a Facebook or Instagram account, email privacy@wyndlass.ai. You can also remove Wyndlass's access to the account at any time, from Facebook or Instagram.

Ask us to delete your data

Email privacy@wyndlass.ai with the subject "Data deletion request". Tell us:

• the Facebook Page or Instagram account that was connected;
• the email address you use with Wyndlass, if you have one;
• your organization's name, if it uses Wyndlass.

We will verify your identity before acting, and respond within the time the law requires.

What we delete

If a Facebook Page or Instagram account is connected to Wyndlass, we delete:

• the access token that lets Wyndlass read the account;
• the account's name and ID;
• copies of its posts, captions and images that we keep to show them on screens.

Some records may be kept for longer, as section 10 of our Privacy Policy describes.

Remove Wyndlass's access

Removing access stops Wyndlass reading the account. It does not delete what we already hold, so email us as well if you want that deleted.

Facebook Pages and Instagram accounts connect to Wyndlass through your business portfolio, so you remove access there:

1. Open Meta Business Suite and choose your business portfolio.
2. Go to Settings, then Integrations, then Connected apps.
3. Select Wyndlass Social and choose Remove.

Only someone with full control of the portfolio can do this. If that isn't you, ask an admin at your organization.

If your organization uses Wyndlass

Your organization decides what it puts into Wyndlass. If someone there connected the account, contact them first, as section 2 of our Privacy Policy explains. We pass on requests we receive about an organization's data, and help it respond.

Other data we hold

For anything else we hold about you, see section 12 of our Privacy Policy.